About My Shop
Making occasions more special - one gift at a time
APG Personalised is here to give you the opportunity to create a unique handmade gift personalised to your exact requirements. Our gifts are sure to stand out and be cherished for years to come (even if it is a gift for yourself).
Everything at APG Personalised is great as a purchase for yourself or is perfect to gift to others and if you want to ship straight to the recipient mark it as a gift at checkout and we'll keep the prices quiet and we can even add a gift note if left. We even dispatch quickly which is great if you've left things to the last minute.
We want you to have the opportunity to see behind the scenes and influence future collections so we offer the chance to join the APG Personalised VIP Club at www.apgpersonalised.com/vipclub
Hopefully, you'll find exactly what you are looking for but if there's anything that can be done to accommodate you better please don't hesitate to get in touch.
Shipment processing time
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be delay in shipping your order we will contact you to advise you of this delay.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
If you received your order damaged, please contact us and we can start a claim with the shipping carrier.
Please save all packaging materials and damaged goods before filing a claim.
Return & Exchanges
Most items on APG Personalised are unable to be returned due to their personalised nature.
Where items have been supplied without personalisation and are able to be resold, returns are accepted in accordance with law.
To initiate a return please do so within 14 days of receipt of your goods.
The price of the item and shipping will be refunded within 30 days of receipt of your goods or evidence that the item has been shipped back. We are unable to cover the costs of returning your goods.