NOTE: While designed to withstand normal wear, any piece of jewelry could eventually give way if it is “played with” and over extended, be it wire or elastic. Also note, as said in my “Additional information” section, these bracelets are intended for older children/teens and adults. The small components of the piece could be hazardous if swallowed.
Shipping cost: Canada $2.50 USA $6.25
All orders are mailed using Standard Canada Post. I have found this
route to be efficient and reliable. Shipment will be made within 1 to 3 days of
payment being received. Within Canada, delivery usually takes between a few
days and up to two weeks depending on the address.
Orders to the United States may take a bit longer but within 2 weeks would be the norm. The order may need to be processed through customs plus allow for the physical distance from Quebec, Canada. We can stay in communication to confirm date of mailing and expected time of arrival.
I would appreciate a confirmation of your having received your item(s) as I monitor each order.
Once a package has been posted, I have no further power over its delivery. Anything from holidays to weather conditions can delay delivery. I'm just as exited and eager for you to receive and enjoy your purchase.
All international orders are fully declared as to content and value. Customs duties, import taxes and any other fees levied by the buyer's country are the responsibility of the buyer. I cannot send an order as a "gift". Thank you for your understanding on this issue.
Returns and refunds will be made on any item that is received in damaged condition. "Things happen" in the mail delivery, even after the best of packaging but you, the buyer, will be compensated with a repair, replacement or full refund. Please send me a photo of the nature of the damage within a day or two of receipt and we can come to a mutual agreement of how best to rectify the issue.
I am a shopper as well as a designer, so I know how I would feel if my questions and concerns were not addressed.
Returns for undamaged items are accepted but I am not able to refund the shipping charges either for the initial order or the return shipping. Please contact me within 5 days of receiving your order to confirm that you will be returning the item.
Custom made pieces will be shown to you with a photograph so that you can approve the final product. There are no refunds on custom pieces.
I do NOT provide refunds when the address provided to me is incorrect. Please carefully confirm that the address on your order is accurate.