All online orders placed Monday-Friday shipping via UPS/USPS will be shipped within 1 business day. Orders received during the weekend will be shipped the next business day. Orders that are shipping via USPS may take one additional day for shipment as our USPS pickup time varies.
FREE LOCAL PICKUP is available on all products!! For details and locations please call us or follow us on our Social Media. Currently we have 2nd and 3rd Saturdays of each month. Come September we will also have 4th Saturdays!
FREE LOCAL DELIVERY on Wednesdays only to the Casa Grande, AZ area.
*Due to FAA restrictions, we cannot ship essential oils or liquid extracts via air freight. All packages containing these items must be shipped ground. If you wish to expedite the rest of your shipment, please place a separate order for the items you wish to expedite.
All rates are calculated in real-time (by USPS). If you have added items to your shopping cart you will also be able to see estimated shipping rates before proceeding to checkout.
Shipping within the continental United States only
We strive to ensure that your order is correct, properly packaged, and well protected. Despite our best efforts, damage sometimes occurs during transit. If any of your items are damaged, please contact immediately so that we can assist you. 1-520-414-0041 or email@example.com. (Please read the Damaged Shipments portion located in Return & Exchanges)
Tracking your orders placed on www.R2RBotanicals.com is easy. Once we have completed your order, you will receive an email from us containing your USPS tracking number which you can use to track your package.
We guarantee the quality of our products, we also guarantee your satisfaction. If you are not 100% satisfied with your order, be assured that, with your assistance, we will resolve the problem quickly and easily. We will promptly issue a refund, credit, or replacement – whichever you prefer. However, we do not refund any special order items, custom formulations, or shipping charges.
To ensure that your returns are handled quickly and effectively, please be prepared to provide the order number, invoice number, and a brief reason for the return.
Please follow the brief instructions and requirements listed below:
Customer Service must approve all returns and will do so by issuing a Return Material Authorization (RMA) number, which must be marked on the outside of each box. To obtain an RMA number, please call us at 1-520-414-0041 between the hours of 9:00 AM and 4:30 PM AZ time, Monday through Friday, or email us at firstname.lastname@example.org
We strive to ensure that your order is correct, properly
packaged, and well protected. Despite our best efforts, damage sometimes occurs
during transit. If any of your items are damaged, please contact immediately so
that we can assist you. 1-520-414-0041 or email@example.com. Please keep in mind that we are a
local small business so once an item leaves Root 2 Route Botanicals, it is no
longer the responsibility of R2R Botanicals.
Damaged shipments falls on UPS, USPS, and any other carrier the
shipper/buyer agree upon. Insurance is
available on shipments, and will be purchased by R2R Botanicals and we will do
everything to make amends for damaged goods, but refunds are strictly
correlated with any refund given from the carrier within their claim period of
5-10 business days.
DAMAGED SHIPMENTS: In the unfortunate event that your shipment is damaged, please follow these steps to receive a refund.
1 - Root 2 Route Botanicals must be notified of damage within 48 hrs of receiving the purchased item. Any delay in reporting the damage to R2R Botanicals makes any refund/claim void. 2 -Take pictures of the condition of the box PRIOR to opening it if it looks banged around or damaged. 3 -Take pictures of the internal wrapping PRIOR to opening to reveal your purchased good.
All of the above are necessary for us to file a claim with UPS, USPS, etc. We insure all shipments, but cannot file a claim unless ALL of the above have been done and emailed to us.
Let's hope this does not happen, but we are a small business and want to make sure everything is taken care of as best as possible.