SALES TAX- This shop is considered a Remote Vendor as I do not bring in the income required to collect and pay state sales tax to states other than my own (NYS). A receipt will be provided to you if needed for your own taxes as it is now the law for you to declare Internet purchases on your own taxes-esp ones where you did not pay the states sales tax.

RETURNS- If when you get your purchase.. and something is not right or you are not happy with the item. You have 15 days to return the item. Please contact me first so I know the issue- And let me work with you at my expense to make it right. All returns MUST have proof of mailing and tracking on them in USA.
Items must be returned in the same new condition it was sent and free of all smoke /perfume/animal waste exposure.

Once I have the item back- I will then refund the return postage to get the item back to me to via PayPal. I will ONLY refund costs for using USPS - I can't refund using another more expensive carrier. The cost of the shipping MUST be shown on the label so I know what to refund. If another carrier is accidentally used I will only refund the original postage costs charged by USPS. The rest is up to the buyer.

* In the very Rare instance that you asked for one color for the item to be made in and when it arrives.. you thought you ordered another color or just don't like the color it was made in-- then the return postage is your responsibility.

** If the item arrives back to me damaged or smelling of cigarette/cigar smoke or animal droppings- then a decision will be made at that time for a partial refund.

PERSONALIZED ITEMS:
** Please note that Personalized items are not returnable. If an item has a name embroidered on it.. I send you a picture of how it looks for your approval before I send it. Just contact and we can discuss.

DAMAGED ITEMS:
** If the item arrives damaged by the PO-Photos need to be taken and sent to me to show me the damage before refunds or replacement discussed. Please keep the Item with the original packaging as most times the PO needs to also see that for a refund. Together we will get it sorted out.

STOLEN PACKAGES:
Because of all the reports in the news about packages stolen from front porches in the USA..IF the USPS tracking information shows that the item was indeed delivered ( the Postal people now scan packages when they deliver them so everyone knows if it was left on a porch or handed to someone)... and you don't have it/or didn't get it...no refunds will be made as it is now a matter for your local Police and Post Office to handle. ( I can help sort this out too).
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Any Questions? Please Ask ( this shop does not do exchanges).