In stock items ship within 2 to 3 business days. Personalized, monogrammed and custom made items ship within 7 to 10 business days, unless otherwise stated. Orders are shipped via USPS mail and a shipping notification email is sent from Paypal when your order is shipped. Order tracking information is sent in the shipping notification email from Paypal.
Personalized and custom items cannot be returned. It is the customer's responsibility to double check and proof personalization before checkout. If your item is damaged, please contact us immediately. It is our goal that our customers are 100% satisfied.